Returns

We stand behind the quality of our products and gladly accept returns for unworn, unwashed, non-customized products. For any possible reason, you can request a return for a full refund  within 30 days of order delivery.

Return FAQ

How do I return an item? 

Simply email (sales@gradplaza.com) or call us via 2067081405 at your earliest convenience mentioning your order number OR your name and the shipping address on file. For your convenience.

Whether you choose to use a label provided by us, or use your own shipping service for the return, the returned item(s) must be received in 30 days after order delivery. 

A return confirmation must be received via e-mail to validate your return. We will send you the instructions. 

Do I need to pay for the shipping to send it back?

No.

What if I changed my mind? 

If you placed an order by accident, no longer need the product, or simply did not like the product, you can return or exchange within 30 days of delivery for a full refund. 

Can I exchange a different color/size? Will there be an extra cost?

For customers in the Continental U.S., Alaska, and Hawaii*:

No, you can exchange for a different color or size as long as the product is of the same style. For example, you can exchange a shiny white cap and gown for a shiny royal blue cap and gown. 

We do offer to send an exchange package to you at our cost.

However, if you need your replacement ASAP, we recommend placing a new order, so we can send the new item to you without waiting for the return to arrive. We will refund you for the old order including the shipping paid, after we receive the return. 

If the product you exchange is priced differently, you may need to pay for the negative price difference or you may be able receive a refund for the positive price difference. 

I received a defected/damaged product. Do I need to pay shipping to send it back?

For item arrived with defect or damaged, we will provide you with a paid return label or let you know that no return is needed. Please email or call as soon as you find out about the product damage or defect, and let us know if you'd like a refund or replacement. 

What if my return package got lost by UPS/USPS/FedEx?

If you plan to purchase, or have purchased your own shipping label for your return, we recommend you keep a copy of the tracking number and receipt. In the rare occasion that a return package is lost in transit, you will be able to contact the carrier to get your money back for the postage paid. 

We may grant you a full refund or exchange regardless, if proper documents such as your receipt and tracking details were shown that you did try returning the products to our location.  

If you have any questions regarding our return policy, please call 2067081405.
 contact us by email sales@gradplaza.com .