Customer Service

Phone:   917-688-3402 (Direct)   

                844-472-3329 (Toll Free)

Hours of operation: Monday-Friday 9am-5pm EST

Live Chat

-If you have any questions about products, payment or shipping, please feel free to chat with us.

-Click on the orange widget at the bottom right of the page.

-If we are offline, please leave a message with your name or order number.

Questions before ordering

-If you have any pre-order questions, please email us at sales@gradplaza.com and we will get back to you within 24 hours.

Questions after ordering

-If you have additional questions about your order, please check your order status first via "Order Inquiry" or send a message online via Live Chat and we will answer any questions you may have about your order within 24 hours.

Once the order status shows "Completed", the order has been shipped.

Tracking shipping status

-When the order status shows "Complete", the order has been shipped.

-You can find the tracking number by logging into My Account or at the bottom of the shipping email. Please use the following links to obtain tracking information.

-(If the direct link to the tracking number does not work, please use the following tracking link)

USPS Tracking Links: https://www.usps.com/manage/

FedEx Tracking Links:https://www.fedex.com/en-us/tracking.html

DHL Tracking Link:https://www.dhl.com/en/express/tracking.html

DHL e-Commerce Tracking Link:https://ecommerceportal.dhl.com/track/

-If you cannot find the tracking number or are unable to track your order, please contact us. We are happy to assist you.