1) What payment options do you accept?
Online payment option 1: Credit and debit cards (VISA/Mastercard/Discovery)
Online payment option 2: PayPal (VISA/Mastercard/Discovery American Express)
Offline payment option: If you are unable to pay via the two online payment options above, you can still place your order via the offline payment option. Our sales team will contact you as soon as possible to obtain the pending order. Or, if you would like to pay by check, PO, bank transfer, Western Union, please also select the offline payment option and sales can provide you with an alternative payment method. If you choose to pay offline, please send us an email.
2) What if my credit card doesn't go through?
The main reason is a billing mailing address mismatch, which means that the address you fill in does not match the records of the credit card company that addresses it. Since most credit cards only check the zip code, please correct the zip code and try again. If it does not go through, please check the details and correct the address. If it still doesn't work, you can still try another payment method PayPal or place an order via offline payment and our sales team will contact you as soon as possible to get the pending order.
3) Do you accept purchase orders?
Yes, we do accept orders from schools or organizations. However, we may require payment prior to shipping. Please select the offline payment method and send your order to firstname.lastname@example.org and our sales team will contact you as soon as possible.
4) Do you accept checks or money orders?
Yes, we do. Please select an offline payment method when placing your order and our sales team will contact you for check payment instructions.
5) Do you accept partial payments, such as large deposits?
Yes, but only for large custom orders over $5,000.
6) When I check my account, the money has been charged twice or more. What should I do now?
If you were charged twice for an order, or paid extra for the amount shown on the order, please contact us. We will check our account and once confirmed, we will issue a refund via Paypal within 2 to 3 days.